Privacy Policy

1. Introduction

Welcome to Relax App ("Relax," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the app.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy applies to all users of the Relax App across Africa and globally.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

• Personal Data: Personally identifiable information, such as your name, username, email address, phone number, date of birth, gender, and password that you voluntarily give to us when you register with the App or when you choose to participate in various activities related to the App, such as live streaming, Mingle (dating feature), chat, posting messages, sending gifts, or contacting us.
• Profile Information: Information you provide for your user profile (e.g., bio, photos, videos, interests, location (if you grant permission)).
• User-Generated Content: Content you create or share on the App, such as live stream video and audio, text messages, comments, reactions, virtual gifts sent and received.
• Usage Data: Information automatically collected when you access and use the App, such as your IP address, browser type, operating system, access times, pages viewed, features used, interactions with other users, and referring URLs.
• Device Data: Information about your mobile device, such as your mobile device ID, model, manufacturer, and information about the location of your device, if you grant us permission.
• Transaction Data (for Relax Coins): If you purchase Relax Coins, we (or our third-party payment processors - Google Play Store / Apple App Store) will collect information related to your purchase as necessary to process the transaction. We do not store your full credit card details.
• Information from Social Networks (if applicable): If you register or log in using a social media account, we may access information from that social network, such as your name, profile picture, and email address, in accordance with the authorization procedures determined by such social network.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.
• Operate and maintain the App, including live streaming and Mingle features.
• Personalize and improve your experience.
• Enable user-to-user communications and interactions.
• Process transactions (like sending virtual gifts using Relax Coins) and manage your Relax Coin balance.
• Communicate with you about your account or use of the App, including sending you updates, security alerts, and support messages.
• Monitor and analyze usage and trends to improve the App and user experience.
• Detect, prevent, and address fraud, security breaches, and other harmful activity.
• Comply with legal obligations and enforce our terms and policies.
• Respond to your comments, questions, and customer service requests.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data hosting, analytics, customer service, and marketing assistance. These service providers are obligated to protect your information. (e.g., Tencent Cloud for live streaming and chat SDKs).
• Other Users: Your profile information (username, name, avatar, bio, etc.) and content you share (live streams, public messages) will be visible to other users of the App. Your interactions within live streams (comments, gifts sent) may also be visible.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. [Specify typical retention periods or criteria if possible].

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These may include the right to:

• Access, update, or delete the information we have on you.
• Object to processing of your personal information.
• Request that we restrict the processing of your personal information.
• Data portability.
• Withdraw consent at any time where we rely on consent to process your information.

You can typically manage your account information and preferences within the App's settings. For other requests or if you have questions, please contact us using the details below.

8. Children's Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

We do not transfer your data of any type or kind to external servers or sources.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@relaxstreams.com
• By visiting this page on our website: https://relaxstreams.com